Your privacy matters to dreamph. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player based in the Philippines. We believe you deserve to know — clearly and completely.
Six core principles that guide every data decision dreamph makes. The full legal text follows — but here's the plain-language version first.
dreamph collects personal data strictly for the purposes of operating your account, processing transactions in PHP, verifying your identity, and complying with Philippine regulations. We do not collect data for its own sake.
All personal data stored by dreamph is protected using 256-bit SSL encryption and access-controlled server environments. Only authorized personnel with a legitimate operational need can access your information.
dreamph does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to operate the dreamph platform — nothing else.
As a dreamph player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing. These rights are explained in full in Section 9 of this policy.
dreamph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law. When data is no longer needed, it is securely deleted or anonymized.
If dreamph makes material changes to this Privacy Policy, we will notify registered players via email and post a prominent notice on the platform before the changes take effect. You will always know what's changing and why.
Summary: dreamph ("we," "us," "our") is committed to protecting the personal data of every player who uses the dreamph platform at dreamph.app. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By using the dreamph platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data collected by dreamph in connection with your use of the dreamph website at dreamph.app, including all games, features, account management tools, payment services, and customer support interactions available on the platform.
dreamph acts as the Personal Information Controller (PIC) in respect of the personal data you provide to us or that we collect about you. As PIC, dreamph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
This Privacy Policy should be read together with the dreamph Terms and Conditions, which are incorporated herein by reference. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms and Conditions.
dreamph collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, selfie or photo for KYC | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, transaction alerts, support |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Processing deposits and withdrawals in PHP, fraud prevention |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud detection, platform optimization |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, quality assurance, dispute resolution |
| Preference Data | Responsible gaming settings, notification preferences, language settings | Personalizing your dreamph experience |
dreamph does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.
dreamph collects personal data through the following means:
dreamph uses your personal data for the following purposes:
Note on Marketing: dreamph will not send you unsolicited marketing messages via SMS or email without your prior consent. You can withdraw your consent to marketing communications at any time by updating your notification preferences in your dreamph account settings or by contacting our support team.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), dreamph processes your personal data on the following legal bases:
dreamph does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom dreamph shares personal data are required to process that data in accordance with applicable Philippine data protection law and dreamph's data protection standards. dreamph does not permit third-party service providers to use your personal data for their own marketing purposes.
dreamph uses cookies and similar tracking technologies on the dreamph.app platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and understand how you use the platform.
dreamph uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dreamph platform. dreamph does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.
dreamph retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, dreamph will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by dreamph:
You have the right to request a copy of the personal data dreamph holds about you, along with information about how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data dreamph holds about you. You can update most account information directly through your dreamph account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to dreamph's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to dreamph's overriding legal obligations.
You have the right to receive a copy of the personal data you have provided to dreamph in a structured, commonly used, machine-readable format, where technically feasible.
If you believe dreamph has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact the dreamph Data Protection Officer using the contact details in Section 15. dreamph will respond to all verified data rights requests within thirty (30) days of receipt.
dreamph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dreamph will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
While dreamph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your dreamph login credentials and for notifying us immediately of any suspected unauthorized access to your account.
The dreamph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. dreamph does not knowingly collect personal data from individuals under the age of 21.
If dreamph becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and forfeit any associated funds in accordance with our Terms and Conditions.
If you are a parent or guardian and believe that your child has registered a dreamph account, please contact our support team immediately so that we can take appropriate action.
dreamph primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where dreamph uses cloud infrastructure or third-party service providers with operations in other jurisdictions.
Where personal data is transferred outside the Philippines, dreamph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognized transfer mechanisms.
dreamph will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate protective measures.
The dreamph platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the dreamph platform at dreamph.app. dreamph is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.
The inclusion of a link to a third-party site on the dreamph platform does not constitute an endorsement of that site's privacy practices or content.
dreamph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the dreamph platform. The date of the most recent revision is indicated at the top of this page.
Where changes are material — meaning they significantly affect your rights or how dreamph uses your personal data — dreamph will notify registered players via email and post a prominent notice on the platform at least fourteen (14) days before the changes take effect.
Your continued use of the dreamph platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree to the revised policy, you should cease using the platform and may request account closure in accordance with the Terms and Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or dreamph's handling of your personal data, please contact our Data Protection Officer:
dreamph Data Protection Officer
Email: [email protected]
This email address is provided for correspondence only. It is not a clickable link. dreamph will acknowledge all privacy-related inquiries within five (5) business days and will endeavor to resolve them within thirty (30) days.
If you are not satisfied with dreamph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:
National Privacy Commission (NPC)
3rd Floor, Core G, GSIS Headquarters, Financial Center, Roxas Boulevard, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph (visit directly in your browser — not a clickable link from this page)
dreamph takes all privacy complaints seriously and is committed to resolving them fairly, transparently, and in accordance with the Data Privacy Act of 2012.
Under Republic Act No. 10173, every Filipino has the right to know how their personal data is being used. dreamph is fully committed to upholding these rights. If you ever feel your data rights have not been respected, you can reach our Data Protection Officer directly or escalate to the NPC.
Your dreamph account gives you direct access to most of your data — you can view your transaction history, update your contact details, and manage your communication preferences without needing to contact support.
You have the right to know what data dreamph collects, why, and how it is used — which is exactly what this Privacy Policy provides.
You can object to dreamph processing your data for direct marketing at any time. Just update your preferences in your account settings.
If dreamph's mishandling of your personal data causes you harm, you have the right to seek compensation under Philippine law.
You can file a complaint with the National Privacy Commission if you believe dreamph has violated your data privacy rights.
dreamph is built for Filipino players who value both great gaming and genuine privacy. Slots, Bingo, Aviator, Tower, Live Casino — all in PHP, all secured, all yours.
Must be 21 years or older. Gambling involves financial risk. Please play responsibly.